Jon Lazarini

About Me

Work Experience

1. Architect/Technical Lead - (Senior Manager)

   02/2020 – Present

   Deloitte Digital · London, UK

   Deloitte Digital combines the powers of creativity, technology, and consultancy.
   Working in Public Sector (GPS) occupying various roles from Technical Lead to Solution Architecture. Managing development teams and cross functional work from client requirement gathering to cyber risks and delivery. Performing designs, development tasks, proofs of concepts, testing, and live-incident/production support mostly on Azure, AWS cloud platforms.
   Successfully delivered global serverless patterns architectures at scale (millions users) with JavaScript, Java ecosystem for Transport, Healthcare and Immigration sector.

2. Front End Engineer - (Principal Consultant)

   04/2015 – 02/2020

   Buildit · London, UK

   Buildit is a global engineering transformation studio in Wipro Digital, with the base in London, Edinburgh, Dublin, NYC, Denver & Bangalore.
   Joined the front-end engineering team when Wipro Digital acquired Designit.
   Clients included LLoyds, AIB.

   Front-end engineer responsible for transformation on customer web applications. Refactoring, mentoring, best coding practices for features delivery and TDD.

   Crossing gaps between design and development platforms to help define new ways of working and cross-functional teams. Working on FS accounts as a front-end engineer (Lloyds Banking Group) using React and Nodejs stack. Features implementation, unit tests and e2e testing. Help and facilitate teams to enable cross-functional work (Design, Development, Brand & Compliance).

3. Customer Experience Lead - (Manager)

   09/2014 – 02/2020

   Wipro Digital · London, UK

   UX Lead on projects, responsible for pitching UX work to Wipro Digital accounts with client partners and Global heads. Most of the accounts were from Finance.
   Clients included HSBC, US Bank, Lloyds, Novartis, Pru, Philips, Hartford.

   Working closely with Wipro Digital engineering (future Buildit) team to implement and adopt a lean UX approach as a best practice when pitching to clients. UX operational work from research (ux strategy, defining experience maps, product roadmaps, requirements gathering through workshops), to full prototyping using various tools such as Axure, Adobe, Sketch, inVision or more technical tools like Framerjs, Origami, Hype.
   In charge of overseing UX research activities and mentoring.

4. UX Specialist - (Associate Manager)

   07/2013 – 11/2014

   Accenture Digital · London, UK

   I joined Accenture Mobility part of Accenture Digital where I had management consulting responsibilities as well as managing Associate consultants.
   I was involved in mobility projects (web & native applications) mainly to help crafting end user experiences in various sectors such as O&G, Telecom, Retail, Banking for global accounts across the world (Europe, USA, China).
   Clients included Belgacom, RBS, Bank of Ireland, Barclays, Exxon, Shell, BP.

   Responsible of define UX strategy for clients and project scopes as well as operational UX activities such as Research to full prototyping and testing.
   Helping pre-sales and client accounts to pitch in UX. Operational tasks included stakeholder management, product roadmap, research activities (qualitative & quantitative) such as usability testing, user testing, online questionnaires, analytics analysis and design.

5. UI / UX Designer - (Senior Consultant)

   04/2012 – 08/2013

   Midland HR · Nottingham, UK

   MHR is a specialist provider of software and outsourcing services for HR, talent management, payroll and business intelligence.
   Responsible for defining UX product roadmap and UX Strategy (HR ERP) for the company in an Agile environment. I was the first UX Designer in the company and the UX team grew to 4 people. I was in charge of the research activities, design to features prototyping for testing.

   Main tasks included interviews, focus groups, defining product information architecture, questionnaires, surveys, user testing, wireframing, branding and working closely with BAs, developers to ensure product quality (User stories, Use Cases and UAT).

6. Human Computer Interaction Researcher - (Contractor)

   07/2011 – 04/2012

   Renault · Paris, FR

   Renault is a French multinational automobile manufacturer.
   I joined the HFE & Ergonomics department in charge of creating product specifications and testing and was assigned to projects for cars ranging from 15 to €45k.
   Main projects included the MMI/HMI specifications of their new gear shit as well as working closely with product design teams for its design and implementation.
   I also created specifications for their suppliers to implement to new generation of touch screens (7’ & 9’) to be embedded in the dashboards as well as its information architecture and design (wirefames & UI). Worked closely with the researchers to follow up on user testing sessions and market/competitor research.

   This was the most challenging environement I have ever worked with.

7. UX Consultant - (Contractor)

   11/2010 – 07/2011

   Yuseo (acquired by Nextedia) · Paris, FR

   Yuseo is the french leader of digital experience and research using propriatary tools enabling companies to make strategic and operational decisions through design thinking, user centric approaches. I was involved in performing any tasks, activites relative to UX research (qualitative and quantitave).

   Screening, emailing, running and organising sessions, reports and client presentations, eye tracking, card sorting, various ergonomics online questionnaires , MVT & AB Testing, usability testing, user testings.
   I was creating online surveys to feed a prioprietary database assessing UX trends and competitors known as the ‘UX Barometer’. I was also responsible of writting sections of UX research and findings in the UX barometer white book. Helping the marketing team running online campaigns through emailing tools.

   Low level wireframing for clients after ideation stages, experience mapping and product roadmap definition.
   Clients included Air France, Axa, Paypal, Deezer, Sunweb, Bottega Veneta, Dior, LVMH, Philips.

8. Junior UX Researcher - (Temporary)

   03/2010 – 11/2010

   LOUSTIC · Rennes, FR

   LOUSTIC is a multidisciplinary research platform on the uses of information and communication technologies.
   Responsible of performing UX Research activities for governmental products related to e-learning. Tasks included defining product hypothesis based on market & academic research, participant recruitment, screening, interviews, focus groups (across the France), qualitative data analysis, user testing and creating reports for future specifications.
   The main project I was assigned to was the design of an e-learning platform, support, for homecare assistants.

   Mastering inferential statistical analysis to give guidance on behaviours and validating product hypothesis for specifications.
   Project included multiple partners for its implementation (Government as the main sponsor and stakeholder as well as several agencies).

9. UX Researcher - (Temporary)

   05/2008 – 12/2008

   IMNSSA · Toulon, FR

   IMNSSA is part of the Ministry of Defence.
   Assisting senior Human Factor Engineers to gather requirements and get a better understanding of senior physicians activity to create requirements for the new e-medicine software allowing patient (military in overseas theatres of operations) information sharing.
   Performing mostly ergonomics activities to understand junior and senior physicians routines in emergencies services.
   Tasks included running research protocols, analysing questionnaires, qualitative data (interviews), creating reports for senior ergonomists/HFEs to help them create requirements for the software (Lotus Notes).

10. UX Researcher - (Intern)

    12/2007 – 05/2008

    Universite de Provence · Aix en Provence, FR

    Thesis on design process for Master’s degree. Performed interviews and experimental approach (qualitative research & applied statistics). Scored 16/20.

11. Human Factor Engineer - (Intern)

    02/2007 – 06/2007

    INRETS · Marseille, FR

    Assisted Human Factor Engineers at the French National Institute for Transport and Safety Research, helping with experimental approach and scientific papers.

Projects

1. Immigration Health Charge

   01/2023 – 02/2025

   Immigration · London, UK

   AccessUK unit is responsible for developing digital online forms for applicants/legal representatives applying for UK VISA to enter or to remain in the UK.
   I was the Technical Lead/Architect for the Immigration Health Charge Component for citizens, case workers and was responsible for:

   • Designing and delivering secure, scalable technical Architecture for the case working integration component built and deployed using various AWS services (Java, Ts, K8).
   • Providing technical guidance to the program involving integration with several applications supported by several technology partners.
   • Ensuring team follows agile practices and delivers quality code following industry best practices.
   • Building client relationships and managing expectations with the Client project manager and the architecture team.
   • Designing and delivery a data migration and exiting the current incumbent

2. Test & Trace

   08/2021 – 09/2022

   Healthcare · London, UK

   Deloitte is designing, building and supporting the operation of several digital platforms to support COVID 19 testing program of the UK. The scope of work for the digital team includes building portals (for citizens, organizations and internal staff), mobile applications, appointment and booking systems to support individual and organization-based testing.
   I was one of Solution Architect for the IBT (Individual Based Testing) product on the COVID 19- National Testing Programme, which is the home of all the testing journeys that are aimed at individuals in the UK. My responsibilities included:

   • Designing and delivering modern, secure, scalable microservices event-based architecture using AWS.
   • Leading the engineering and the platform team to deliver various citizen facing applications like the Appointment booking system, Antibody ordering, Lite Registration, Global Registration, and LFT Testing.
   • Presenting solution and technical designs to Programme TDA’s.

3. Commercial Vehicle Service

   02/2020 – 07/2021

   Transport · London, UK

   Deloitte delivered a full digital transformation project for a client in Transport sector which comes under CVS (Commercial Vehicle Services) and replaced existing legacy systems (approximately 19 primary systems) which included a rebuild and migration of all supporting technologies.
   I was the Technical Lead on the program and was responsible for:

   • Designing and delivering modern, secure, scalable microservices architecture using multi-cloud providers AWS and Azure.
   • Designing and delivering mobile application for frontline staff.
   • Designing and delivering Self-service website for customers.
   • Designing and delivering administration systems to manage the vehicle and test data.
   • Designing and delivering Interfaces to share data.
   • Ensuring quality design, as well as code, is delivered by the team and providing technical leadership to a team of 20 people.

4. Mortgages Applications

   07/2018 – 07/2019

   AIB · London, UK

   The Mortgages Applications Service App provide end users with an easy to use, faster, omnichannel experience where it is possible to interact with AIB agents, share documents for mortages. I was a Full stack front-end developer and my responsibilities included:

   • Implementation of features, bug fixing, unit tests (Jest, Enzyme) and a living styleguide.
   • Supporting our Agile framework and ways of working, helping with backlog prioritisation and various team facilitation techniques/ceremonies.
   • Building Reactjs, Redux, Sagas (async) and functional programming patterns.
     I also improved code coverage and overall CSS architecture which led to bug reduction. The Team successfully launched the service despite the tight timeline.

5. Savings Customer Web Application

   05/2016 – 05/2018

   Lloyds · London, UK

   Implementation of the core features of the web application to be available cross domains, cross channels as well upgrading the tech stack, dependencies which were 3 years old. Improved route to live by upgrading the toolings, automation (contributing to Jenkins pipeline scripts) and containerisation cross environments - Time for build tasks has been improved by 400%.

   • Front end development of lloyds web applications core features.
   • Configured the environments to be mapped to the production environment reducing defects in production and found by QA.
   • Leading digital transformation and best practices by enforcing TDD, automation, code refactoring and code quality (branching strategy, testing, react & flux patterns).
   • Business stakeholders management and educating about technical debt as well as demonstrating coding best class examples.
   • DevOps tasks and containerisation alongside with the Savings DevOps team.

6. Unified Design System

   05/2015 – 03/2016

   Lloyds · London, UK

   Started engagement with Lloyds in July 2016 as a front-end engineer.
   While assigned to a dev team, I performed contextual enquiry across teams to understand current ways of working as well as recurring pain points occurred which led to fundings (assisted with the help of other stakeholders) for the implementation a design system at Lloyds in March 2017.

   • Build LLoyds Banking Group design system for customer facing applications. Component library was created for omni channel applications (React, Storybook, Sass)
   • Implementation of several living styleguides (react, storybook, nodejs) cross brands for Lloyds Retail Banking web applications as well being a core contributor of LLoyds core developers to code the design system API.
   • Defining with the client new ways of working to change the culture and making sure the design system will scale up successfully.

7. Ellie

   05/2015 – 03/2016

   Lloyds · London, UK

   This project was initiated to prove the benefits, ROI, risk, value management of the end to end journey from product definition to implementation and management to our FS clients from Design and Engineering angles.
   Pre-sales, response to bids showcasing best class ways of working and cross functional teams (Strategy, Design, Engineering) in Agile/Lean framework. It included:

   • Defining UX Strategy.
   • Creating UX Designs & Front-End.
   • Working closely with Scrum Master & PO.
   • Implementation of Analytics features.
     Led and contributed to a bid winning as the biggest digital transformation project in Europe (budge of more than £250M) in 2016.
     This work became a point of reference for Wipro Digital Engineering offering.
     The material has also been used, adapted for pitchting to other FS accounts.

8. Philips Consumer Design System

   01/2015 – 05/2015

   Philips · London, UK

   I worked as a Front-end engineer on the implementation of a living styleguide for Philips consumer using atomic design approach (Angular framework with Sass).

9. Mortgage application

   11/2014 – 01/2015

   US Bank · London, UK

   The project was a response to an RFP for a digital transformation project.
   6 weeks accelerator project to showcase Wipro Digital design capability.
   The client team was located in the US as well as the main sponsor of the project.
   It consisted in several design iterations (sprint) as well as defining a brand for the new self service portal. My responsibilities included:

   • Managing project as well as stakeholders.
   • Creating wireframes & visual designs.
   • Perfoming User Research.
     Led to a £2M project, one of the first big project win after Wipro Digital unit has been created.

10. Self Service Portal

    09/2014 – 11/2014

    Pru · London, UK

    Digital transformation project to help Prudential reduce requests from customers to call centers as well as increase online presence for client self services such as pensions, insurance products. My responsibilities included:

    • Defining UX strategy, product roadmap as well mitigation plans.
    • Defining User Research & User testing.
    • Performing Qualitative & Quantitative research.
      The project led to a win for Wipro Digital (one of the first project won by Wipro Digital since it has been created).
      Other partners such as BCG have been rolling off the account and replaced by Wipro & Wipro Digital.

11. ExxonMobil

    01/2014 – 03/2014

    ExxonMobil · Dallas, TX, USA

    iPad internal application for the ExxonMobil Pre-sales and sales workforcehelping users to plan, manage their meetings as well as providing their clients with tailored solutions based on the information provided and available across their systems. My responsibilities included:

    • Defining UX Strategy & User Research.
    • Creating a Product roadmap.
    • Performing Heuristics evaluation.
    • Rapid prototyping activities for user testing.

12. CuteCircuit

    01/2014 – 03/2014

    CuteCircuit · London, UK

13. Omni Channel Experience

    07/2013 – 01/2014

    Belgacom · Brussels, BEL

    I joined as a UX Lead responsible of the experience roadmap, UX Research and omnichannel product pack of their retail web application:

    • Helping the client increase sales with their telephony offerings.
    • Doing rapid prototyping for ideation sessions with stakeholders and users.
    • Creating full interactive prototyping and user testing.
      This project helped the client pivot on the strategy already place to save costs.
      The service is live and used by millions customers.

14. i-Trent2

    04/2012 – 08/2013

    Midland HR · Nottingham, UK

    I was a the UX Lead at MidlandHR in charge of defining UX Product roadmap, Information Architecture, UX Research,branding and prototyping of their HR employee self-service (ERP).

15. R-Link2

    08/2011 – 04/2012

    Renault · Paris, FR

    Renault R-Link2 multimedia interface provides simple features designed for in-car use. I helped Renault creating new touch screen systems (7’ & 9’) for their cars from €15 - 45k.
    Allow customers to download apps such driving assistance tools, sat nav, multimedia and other connected services. My responsibilities included:

    • Defining best class UX for their new embedded systems (Sat nav, Multimedia).
    • Doing user research as well as competitor analysis to help define product requirement.
    • Creating specifications of the new devices interfaces as well as hardware architecture.
    • Defining UX & UI design on the new interfaces and functionalities.

16. eShift By Wire

    07/2011 – 01/2012

    Renault · Paris, FR

    Desk Research, Market Research, Competitor Analysis and MMI/HMI specification Renault shift by wire for cars from €15-40k.
    HMI specifications for their e-shift by wire as well as user testing.

Education

1. HCI Masters Degree

   09/2007 – 12/2008

   Aix-Marseille Université · Aix en Provence, FR

2. Human Factor Engineering Masters Degree

   09/2003 – 09/2007

   Aix-Marseille Université · Aix en Provence, FR

3. A-Levels

   09/2002 – 09/2003

   ESJ La Cordeille (Private Schools) · Toulon, FR

Certifications

1. AWS Certified Solutions Architect

   06/2025 – Present

   AWS · London, UK

2. National Security Vetting - (SC)

   01/2023 – Present

3. AWS Certified Cloud Practitioner

   11/2022 – Present

   AWS · London, UK

4. Front-End Formations

   08/2015 – 12/2015

   Code School

5. CSM (Scrum Master) - 97%

   06/2015 – 07/2015

   Scrum Alliance · London, UK

6. Agile Practitioner

   05/2015 – 06/2015

   Skills Matters · London, UK

7. Human Factor Engineer - User Experience

   09/2003 – 09/2008

   Aix-Marseille Université · Aix en Provence, FR

8. Psychologist - Cognitive Sciences

   09/2003 – 09/2008

   Aix-Marseille Université · Aix en Provence, FR